Amazon Connect is an easy-to-use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost
Amazon Connect is a cloud-based contact center that can scale up to support businesses of any size. It is simple, scalable, secure, reliable, and can be set up in minutes.
This system empowers employees and customers alike to find convenient, reliable solutions to their problems. Companies of any size and in any industry can access this exceptional service. Connect enables agents and managers to use it from anywhere with exceptional voice quality. Your customers can reach you via phone or chat.
In a world of remote work, Amazon Connect lets your employees support your customers from anywhere.
Building new business trends for industries by transforming digital solutions into the enterprise.
Skill-based contact routing
Voice and chat recording
Real-time and historical analytics
High-quality voice capability
Building new business trends for industries by transforming digital solutions into the enterprise.
Self-service configuration
Dynamic, personal, and natural contact flows
Open platform
100% cloud-based
Building new business trends for industries by transforming digital solutions into the enterprise.
Contact Center Migrations
Open Platform and easy integrations
Custom Reporting and Analytics
Monitoring and Support